Last updated: September 2025

Redditch Community Timebank (“RCT”, “we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you engage with the Timebank—whether online, in person, or through community activities.

1. Who we are

Redditch Community Timebank is a local initiative designed to support mutual aid, inclusion, and community connection. We facilitate time exchanges, events, and collaborative projects that enable residents to share skills, support one another, and build stronger networks across Redditch.

2. Information we collect

We may collect the following information when you join or interact with the Timebank:

• Name, email address, and phone number

• Your skills, interests, and availability for timebanking

• Accessibility needs or preferences (if shared)

• Feedback, survey responses, or event registration details

• Technical data such as IP address and browser type when visiting our website

3. How we use your information

We use your information to:

• Register you as a Timebank member and facilitate exchanges

• Respond to your enquiries and support your participation

• Share updates, opportunities, and community news (if you opt in)

• Improve our services and ensure accessibility

• Maintain records for safeguarding, reporting, or legal purposes

4. Lawful basis

We process personal data under UK GDPR on the following bases:

• Consent – when you opt in to communications or provide information via forms

• Contract – when facilitating exchanges or events you’ve agreed to

• Legitimate interests – to run and improve the Timebank while respecting your rights

5. Data storage and sharing

• Your data is stored securely and accessed only by authorised Timebank coordinators and volunteers.

• We do not sell or share personal data with third parties.

• We may share data with trusted partners (e.g. co-hosts of events or funders) only when necessary and with your consent.

6. Data retention

We retain your information only as long as needed for the purposes described, or as required by law. You may request deletion of your data at any time (see Section 8).

7. Cookies

Our website uses cookies to enhance your experience and track usage. 

• 8. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request corrections or updates

• Request deletion (“right to be forgotten”)

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO) – www.ico.org.uk

9. Contact us

If you have any questions or requests about this Privacy Policy or your data, please contact us:

📧 info@redditchtimebank.org.uk
🌍 www.redditchtimebank.org.uk
📍 Redditch, UK